Table of Contents

1. Short Summary
2. Duration
3. Content Description
4. Objectives
5. Agenda
6. Audience
7. Skill Level
8. Labs?
9. Keywords
10. Prerequisites
11. Enrollment
12. Errata
13. Follow-on Courses

Short Summary

This course is intended to provide a primer for the core TSS Offerings. It shows how to find sales collateral including solution briefs, seller presentations, client presentations.

Duration in Hours ⌚

3

Content Description

In this course you will learn about the following TSS offerings:

Required:

• Welcome: Learn about TSS
• IBM Hardware and Software Maintenance
• IBM Power / Storage Expert Care
• IBM Proactive Support
• Badge Quiz

Optional:

• IBM Hardware Support Extension
• IBM Media Retention
• Global Total Microcode Support
• IBM Total Solution Support for SAP Hana on IBM Power
• IBM Support Insights
• Project Services - Infrastructure

Audience:

This course is designed for both customer facing and sales support sellers including sales representatives that are responsible for selling IBM Infrastructure Hardware, TSS and Lab Services. This course is available to internal IBM and external Business Partners. 

Objectives

After you complete the course you should have a solid understanding of who TSS is and the benefits of core TSS support offerings can have for your clients. You will know how to find the Sales Kits in IBM Seismic to get the most current sales collateral for each offering. You will be prepared to inform your clients of these offerings at the time of hardware purchase or renewal with a goal to attach TSS services with the sale.

Agenda

None

Audience

None

Skill Level

Intermediate

Labs? 💻

No

Keywords

DL006080;TSS, Technology Support Services, Software and Hardware Maintenance, Power Expert Care, Storage Expert Care, Proactive Support

Prerequisites

None

Enrollment

https://www.ibm.com/training/search?query=DL006080G

Errata

None specified.

Follow-on Courses

None